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Managed IT Support

On-site IT support when remote isn't enough

On-site IT support from engineers based in Hoddesdon: hardware, cabling, new starters and office moves across Hertfordshire, west Essex and London.

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In short

On-site IT support means an engineer comes to your premises to deal with the jobs remote tools can't reach: failed hardware, cabling, new desks, network cabinets and office moves. Dig IT Solutions' engineers travel from Hoddesdon to sites across Hertfordshire, west Essex and London, on scheduled visits or whenever a ticket needs hands on the equipment.

When you need this

Signs this is the right conversation

  • Our current provider is remote-only and everything physical gets pushed back to us.
  • A dead switch or a failed server can't be fixed over the phone, and we're down until someone arrives.
  • New starters turn up to a desk with no working PC, phone or network point.
  • We're moving office and nobody owns the IT side of the move.
  • We want the same engineers to know our building, cabinets and quirks.

Scope

What we deliver

  • 01

    Call-out visits for physical faults

    Failed drives, dead switches, faulty access points, damaged cabling and printer hardware are handled in person when a remote fix isn't possible.

  • 02

    Scheduled site visits

    Regular half-day or full-day visits for businesses that prefer a familiar face: walking the floor, dealing with queued requests and checking the comms room.

  • 03

    New starter desk setups

    Device from your standard build, docking station, monitors, phone and network point tested before the person arrives, driven by the new-starter form in the client portal.

  • 04

    Network cabinet and cabling work

    Patching, tidying, labelling and replacing kit in comms cabinets, plus new Cat6 or Cat6a runs where desks are added or moved.

  • 05

    Server and infrastructure maintenance

    Physical checks, firmware updates, disk replacements and UPS testing on on-site servers, NAS units and firewalls.

  • 06

    Office move support

    Surveying the new premises, planning connectivity and cabling, and being on-site on move day so people can work from the first morning.

Outcomes

What you get out of it

  • Physical faults are fixed by someone who knows the site, not a stranger with a job sheet.
  • New people are productive on day one.
  • Comms rooms stay tidy, labelled and documented.
  • One provider covers both remote and on-site work, so nothing falls in the gap.

FAQ

Questions we are asked

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
Where do you provide on-site IT support?
Our engineers are based at Datum House in Hoddesdon and cover Hertfordshire (Broxbourne, Cheshunt, Hertford, Ware, Bishop's Stortford, Stevenage, Hatfield, Welwyn Garden City, St Albans), west Essex (Harlow, Epping, Waltham Abbey), north London including Enfield, and central London. For clients with multiple depots, such as Mr Plant Hire, we plan visits to outlying sites around project work.
When is on-site IT support needed rather than remote?
Most day-to-day issues are fixed remotely via Splashtop. On-site work is needed when hardware has failed, when cabling or network equipment needs installing or replacing, when a device won't boot far enough to connect remotely, for new starter desk setups, comms cabinet work, server maintenance and office moves. We decide on each ticket, and we'll send someone whenever remote work would take longer or leave you waiting.
Can we book regular on-site visits?
Yes. Some clients prefer a scheduled visit every week, fortnight or month, especially larger offices, sites with servers, or teams who like to raise small issues in person. Scheduled visits are agreed in your support contract with a set number of hours and are used for queued requests, walk-round checks and planned maintenance rather than emergencies, which are handled separately.
How long does it take an engineer to reach us?
That depends on where you are and the priority of the fault. From Hoddesdon, most of Hertfordshire and west Essex is within a short drive, and London is reachable by road or rail. We agree on-site response targets by priority in your service agreement rather than promising a fixed number of minutes on a web page, because a P1 outage and a P4 request should not be treated the same.
Do you charge extra for on-site visits?
It depends on the contract. Fully managed agreements typically include on-site visits for support issues, with project work such as cabling or office moves quoted separately at a fixed price after a survey. Helpdesk-only contracts may cover on-site work on a per-visit or hourly basis. We set this out clearly before you sign so there are no surprise invoices.

Insights

Further reading

All insights

Next step

Talk to an engineer, not a sales script

Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.

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020 8482 4020 01992 939 365 WhatsApp +44 7726 366420Mon–Fri 8:30am – 5:30pm
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