About Dig IT Solutions
A local IT company that behaves like your own IT department
Founded in Enfield in 2001, based in Hoddesdon since 2017, and still run by the two directors who started it. This is who you would be trusting with administrator access.
Who we are
Dig IT Solutions is the trading name of Digit Computer Solutions Limited (company number 09103326), a managed IT support and cyber security provider founded in 2001 and based at Datum House, First Floor, Essex Way, Hoddesdon, Hertfordshire EN11 0DU. Directors Vince and Paul lead a team of engineers supporting businesses of up to 250 users across Hertfordshire, west Essex and London.
- 2001
- Company founded
- 2017
- Moved to Hoddesdon
- 2
- Founding directors, still hands-on
- 20 yrs
- Longest client relationship
Our story
From an Enfield high street to Hertfordshire’s business parks
Dig IT Solutions started on Hertford Road in Enfield, a few doors from businesses that are still clients today. The early work was hands-on: building and fixing computers, networking local offices, and gradually taking on the whole IT function for local firms who wanted one number to call. The 020 8482 4020 number on this site is the same line those first clients rang.
The company was formed in July 2001. As clients grew from single offices into multi-site operations, the work moved with them: site-to-site networks, Microsoft 365, server and cloud backup, endpoint security and the monitoring that lets our engineers look after a lot of machines properly.
In 2017 the business moved to larger premises in Hoddesdon, putting it in the middle of the Lea Valley’s industrial estates, within half an hour of most of Hertfordshire and west Essex, and with easy access to the M25 for central London.
Today the focus is managed IT support and cyber security for organisations of up to 250 users: law firms, accountants, clinics, construction and plant hire companies, estate agents, recruitment agencies, charities, leisure venues and the growing businesses in between.
How we work
Six things we hold ourselves to
- 01
Fix the cause, not the symptom
A ticket is closed when the reason it happened is dealt with. Repeat faults are a failure on our side, and we track them.
- 02
Say what we do not know
If a problem is outside our experience we say so and bring in the right specialist, rather than experimenting on your systems.
- 03
Security is not optional
We will not run a managed environment without MFA, endpoint protection and tested backups. Clients who want to opt out of those are not a good fit for us.
- 04
No lock-in by obscurity
Your documentation, credentials and data are yours and are handed over in full if you ever leave. We keep clients by being useful.
- 05
Engineers who know your setup
The engineer who answers has usually been to your office and knows your systems. That is how we choose to work, and we intend to keep it.
- 06
Straight answers on money
Monthly pricing is published, projects are fixed-price after a survey, and nothing renews without a conversation.
People
Who you will deal with
Vince
Managing Director
Managing Director and co-founder since 2001. Responsible for company accounts and the general running of the company.
Paul
Technical Director
Technical Director and co-founder since 2001. Responsible for all technical issues and cyber security development.
Technology we deploy and support every day
Why Dig IT
What you actually get from a local IT partner
Based in Hoddesdon, not a call centre
Our engineers work from Datum House on Essex Way and drive to you. Most of Hertfordshire and west Essex is under 30 minutes away, and the business started in Enfield, so North London is familiar ground.
You speak to engineers
There is no account-manager layer between you and the person fixing the problem. Client reviews name the engineer who did the work, and we think that is how it should be.
Clients who stay for a decade
Mr Plant Hire has trusted us across multiple depots for over fifteen years. We keep clients by fixing causes rather than symptoms, not by making it hard to leave.
Security is in the contract, not an upsell
Endpoint detection and response, MFA, email filtering, patching and tested backups are part of managed support. It is the baseline every insurer and larger client now expects.
The whole premises, one team
Networks, Wi-Fi, cabling, phones and CCTV are installed and supported by the same people who run your helpdesk. No two suppliers blaming each other.
Straight answers on cost
Per-user or per-device monthly pricing, an online calculator, and projects quoted fixed-price after a survey. Nothing auto-renews without a conversation.
A long-standing client
Mr Plant Hire: one IT partner across every depot for over 15 years
Mr Plant Hire is a plant and tool hire business established in 1981 and headquartered in Enfield, operating from multiple depots. Dig IT Solutions has provided its complete IT function for more than fifteen years, growing the network, security and cloud platform as the company expanded.
- 15+
- Multi-depot
- M365
- EDR
Client reviews
What clients say about working with us
“Dig IT Solutions helped us reorganise our messy network cabinet. They rewired and renumbered all Ethernet ports, installed a secure switch, and set up a shared drive for staff use. Everything was completed efficiently and to a high standard. I'm very pleased with the outcome and wouldn't hesitate to recommend Dig IT Solutions to anyone needing reliable IT support.”
“Our client Frederick had ongoing issues with slow internet despite upgrading his package. We asked Vince to take a look, and he quickly diagnosed the problem. He replaced outdated Wi-Fi…”
Janusz FiguraJIF Electrical
“Vince is the most dedicated IT professional I've ever had the pleasure of working with. His business has been running a long time so they really know what they're doing; they have systems…”
Garry Kousoulou
“Vince provided a high-quality computer at a great price. His support has always been excellent: fast, affordable, and thoughtful. I'm grateful for his help and happy to recommend his…”
Mike HackettPlumb Inn Merchants
Company details
DIGIT COMPUTER SOLUTIONS LIMITED, registered in England and Wales, company number 09103326. Registered office: Datum House, First Floor, Essex Way, Hoddesdon, Hertfordshire EN11 0DU. Trading as Dig IT Solutions. See our privacy policy and terms and conditions.
FAQ
About us: common questions
How long has Dig IT Solutions been trading?
How big is the team?
Who are the directors?
Do you hold certifications or partner accreditations?
Do you still repair laptops and computers for the public?
Next step
Talk to an engineer, not a sales script
Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.