Privacy Policy

1. Introduction

Dig IT Solutions (“we”, “our”, “us”) is committed to protecting your privacy and the security of your personal information. This policy explains how we collect, use, store and protect personal data through our website and in delivering our services, including IT support, consultancy and CCTV installation and monitoring. We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection law.

2. Information we collect

2.1 Information you provide directly

• Name, company name and job title
• Email address and phone number
• Business address and location
• Information submitted through enquiry forms, the cost calculator, emails or phone calls, including the size of your organisation, your current IT arrangement, requirement and timeframe
• Payment details where applicable

2.2 Information collected automatically (website)

• IP address, browser type and version, device type
• Pages visited and time spent on the site
• Cookies and similar technologies where consent is given (see section 7)

2.3 Information related to services

• Network configurations and credentials required to deliver IT services
• Security logs and diagnostics
• CCTV footage recorded via systems we install or manage (see section 6)

3. How we use your information

• To deliver IT support, consultancy and CCTV services
• To respond to enquiries and provide estimates and quotations
• To maintain and improve our services and this website
• To send administrative or service-related communications
• To comply with legal or regulatory obligations
• To detect and prevent fraud, spam or misuse of our forms

4. Lawful bases for processing

• Contractual necessity: to deliver services you have requested
• Legal obligation: to comply with regulatory requirements
• Legitimate interest: to operate our business securely, respond to enquiries and improve our services
• Consent: where you have explicitly agreed, for example to marketing emails or non-essential cookies

5. How we share your information

We do not sell or rent personal data. We may share it with trusted service providers who help us operate (for example cloud hosting, email delivery and customer relationship management systems), with subcontractors involved in service delivery under confidentiality agreements, and with law enforcement or regulatory bodies where legally required. Website enquiry data is processed on servers that may be located outside the UK by our hosting and email providers under appropriate safeguards.

6. CCTV-specific data

For clients using our CCTV services we may install and configure equipment on your premises, access and store footage for maintenance or monitoring purposes with your agreement, and provide secure storage options. We do not access or retain footage without prior agreement unless required by law. Clients are the data controller for footage recorded on their premises and are responsible for their own signage, retention policy and ICO registration where required.

7. Cookies and website analytics

This website uses only strictly necessary cookies by default. Analytics and advertising tags, if enabled, load only after consent and are configured not to collect personal data in analytics reports. You can manage cookie preferences in your browser settings.

8. Data retention

• Contact and service data: up to 7 years for legal and accounting purposes
• Website enquiry data: reviewed and deleted or anonymised within 12 months if no relationship follows
• CCTV footage (cloud-hosted): retention periods defined in the service agreement

9. Data security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, multi-factor authentication on our own systems and regular review of who has access to what.

10. Your rights

Under UK GDPR you have the right to access your personal data, correct inaccurate data, request deletion, object to or restrict processing, request data portability and withdraw consent at any time. To exercise these rights contact us at info@dig-itsolutions.co.uk or write to the registered office above. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

11. Third-party links

Our website links to third-party websites, including primary sources cited in our articles. We are not responsible for their privacy practices.

12. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page with the date above.

13. Contact

Dig IT Solutions, info@dig-itsolutions.co.uk, 020 8482 4020 or 01992 939 365.