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Backup & Disaster Recovery

Backup and disaster recovery you have actually tested

The question is not whether you have a backup. It is how long you would be down, how much you would lose, and whether anyone has proved it.

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Priced
Per user or device
Coverage
Herts, Essex, London
Security
Built in
Since
2001

What is backup & disaster recovery?

Dig IT Solutions provides managed backup and disaster recovery for businesses across Hertfordshire and London: local and cloud backups for servers and files, independent backup for Microsoft 365, daily monitoring, regular test restores and a written continuity plan with recovery time and recovery point objectives agreed with you. The goal is that ransomware, hardware failure or human error becomes a recovery job with a known duration.

Problems we fix

The problems this service exists to solve

  1. 01

    A backup nobody has restored from

    The job says success every night. Nobody has tried to restore a file, let alone a server, so nobody knows how long recovery would take.

  2. 02

    Microsoft 365 assumed to be covered

    Deleted mailboxes, SharePoint libraries and Teams files are gone after Microsoft's retention window, and OneDrive happily syncs encrypted files to the cloud.

  3. 03

    One copy, in the same building

    A USB drive plugged into the server is not protected from fire, theft or ransomware that encrypts everything it can reach.

  4. 04

    No plan for the first hour

    Staff do not know who to call, which systems matter most, or how to work while recovery happens.

Scope

What is included

Written into the agreement, not implied. Anything outside this list is scoped and quoted as a project so your monthly cost stays predictable.
  • 01

    Server and file backup

    Image-based backups of servers and critical machines to a local appliance for fast restores, replicated to the cloud for protection against site loss and ransomware.

  • 02

    Microsoft 365 backup

    Independent, automated backup of Exchange mailboxes, OneDrive, SharePoint and Teams with retention you control and granular restore of a single email or file.

  • 03

    Daily monitoring

    Every backup job is checked daily. Failures are investigated and fixed, not just logged, and you receive regular reporting.

  • 04

    Test restores

    Scheduled restore tests of files and full systems, timed and documented, so recovery time objectives are evidence rather than guesses.

  • 05

    Ransomware-resilient design

    Separated credentials, retention that survives deletion, and immutable or offline copies where the risk justifies it.

  • 06

    Business continuity planning

    A plain-English plan covering critical systems, RTO and RPO per system, who does what, how staff keep working, and how communications continue.

In more detail

Backup & Disaster Recovery: specific services

  1. 01Business Continuity PlanningBusiness continuity planning: RTO and RPO in plain English, a critical systems inventory, scenarios for ransomware, office loss and outages, and testing.

Outcomes

What changes for the business

  • A known recovery time for each system, tested rather than assumed
  • Microsoft 365 data recoverable beyond Microsoft's retention windows
  • Protection from ransomware, site loss and accidental deletion
  • A first-hour plan staff can follow without the IT provider on the phone
Mr Plant Hire lorry and access platforms in a depot yard
Construction & Plant Hire

Proof

Mr Plant Hire: one IT partner across every depot for over 15 years

Mr Plant Hire is a plant and tool hire business established in 1981 and headquartered in Enfield, operating from multiple depots. Dig IT Solutions has provided its complete IT function for more than fifteen years, growing the network, security and cloud platform as the company expanded.

15+
years supported
Multi-depot
single managed network
M365
email, SharePoint and Teams
EDR
on every workstation
View the case study

FAQ

Questions we are asked

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
What is the difference between backup and disaster recovery?
Backup is the copy of your data. Disaster recovery is the plan and capability to get the business working again from that copy within an agreed time. A business can have excellent backups and still be down for a week because nobody planned where systems would run, in what order, or who would do it. We provide both.
How often should a business back up?
It depends on how much data you can afford to lose, which is the recovery point objective. Servers holding transactional or finance data are typically backed up several times a day. File data and Microsoft 365 are usually backed up daily or more often. We agree the frequency per system with you and monitor it.
Does Microsoft 365 need a separate backup?
Yes, for any business that would be harmed by losing email, files or Teams content. Microsoft protects the platform and provides limited retention, but it is not a backup service and its own terms recommend third-party backup. An independent backup gives you retention you control and the ability to restore a mailbox, library or single file months later.
How quickly could you recover our server?
With a local backup appliance, a failed server can usually be brought back as a virtual machine on the appliance or replacement hardware within hours. Cloud-only recovery takes longer because data has to come back over your connection. We test and time this for each client so the answer is specific to you.
Do you help with ransomware recovery?
Yes. Recovery starts with isolating affected systems and securing accounts, then restoring from a clean backup point, verifying data and bringing systems back in priority order. The design work we do beforehand, such as separated backup credentials and retention, is what makes that possible without paying a ransom.

Insights

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Next step

Not sure how exposed you are?

An IT health check reviews your security, backups, Microsoft 365 and network and gives you a prioritised list, whether or not you work with us afterwards.

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020 8482 4020 01992 939 365 WhatsApp +44 7726 366420Mon–Fri 8:30am – 5:30pm
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