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Managed IT & cyber security · Hoddesdon, Hertfordshire

IT support that answers the phone and takes responsibility.

Managed IT support, cyber security, Microsoft 365, networks and backup for organisations of up to 250 people across Hertfordshire, west Essex and London. Real engineers, on site when it matters, one accountable team.

Talk to an IT expert Calculate IT support cost
Established
2001
Longest client
20 yrs
Hoddesdon office
EN11

020 8482 4020 01992 939 365 WhatsApp +44 7726 366420Unhappy with your current provider?

Illustration of a managed IT environmentUsers, endpoints, Microsoft 365, network, backup and sites connected to Dig IT Solutions support and monitoring. Conceptual artwork, not live data.Dig IT supportHelpdesk · MonitoringUsersMFA · IdentityEndpointsEDR · PatchingMicrosoft 365SharePoint · TeamsNetworkUniFi · MerakiBackupLocal + CloudSitesDepots · OfficesMONITORED · PATCHED · BACKED UP
Since 2001
Founded in Enfield, now in Hoddesdon
Hoddesdon
Engineers on site across Herts, Essex and London
20 years
with our longest-standing client
Directors
still hands-on with every client

Technology we deploy and support

  • Microsoft logo
  • UniFi logo
  • Cisco Meraki logo
  • Synology logo
  • HP logo
  • Dell logo
  • 8x8 logo
  • Exclaimer logo

Start with the problem

Which of these sounds like you?

People don’t usually search for a service by name. They search because they have a problem to solve. Choose the situation that best matches yours, and we’ll show you what it takes to resolve it.
  1. 01Our IT provider is too slow to respond
  2. 02We are worried about ransomware and phishing
  3. 03We are growing and IT is getting difficult
  4. 04We want to switch managed service provider
  5. 05Microsoft 365 was never set up properly
  6. 06We are opening a new office or depot
  7. 07Our Wi-Fi, network or phones let us down
  8. 08We need backups we can actually restore from
  9. 09An insurer or client is asking for evidence

How we solve it

One agreement that covers the whole environment

Support, security, Microsoft 365, network and backup are run by the same engineers, so the network is built for the phones, the backups are designed for the security posture, and nobody is left in the middle.
  1. 01

    Users

    Accounts, MFA, onboarding and offboarding

  2. 02

    Devices

    Laptops, desktops, servers: monitored, patched, protected

  3. 03

    Microsoft 365

    Licensing, SharePoint, Teams, conditional access

  4. 04

    Network

    Firewalls, switching, Wi-Fi, site-to-site links

  5. 05

    Security

    EDR, email filtering, awareness, evidence for insurers

  6. 06

    Backups

    Local and cloud, monitored daily, tested restores

Dig IT helpdesk, monitoring and engineers

Core services

Supporting services

Mr Plant Hire lorry and access platforms in a depot yard
Construction & Plant Hire

Fifteen years, multiple depots

Mr Plant Hire: one IT partner across every depot for over 15 years

Mr Plant Hire is a plant and tool hire business established in 1981 and headquartered in Enfield, operating from multiple depots. Dig IT Solutions has provided its complete IT function for more than fifteen years, growing the network, security and cloud platform as the company expanded.

15+
years supported
Multi-depot
single managed network
M365
email, SharePoint and Teams
EDR
on every workstation
View the case study

Switching IT provider

Changing provider is a controlled process, not a leap

Most businesses put up with poor IT support because they fear the switch more than the problem. This is the handover, step by step. The changeover itself typically takes up to 2 days. Nothing is removed until the replacement is proven.
Plan my IT switchRead the full guide
  1. 01

    Step 1

    Discovery

    An honest conversation about what has gone wrong, your contract and notice period, and whether we are a good fit.

    No contact with your current provider

  2. 02

    Step 2

    Secure audit

    Read-only review of users, devices, Microsoft 365, network, security and backups. Written scope, monthly price and transition plan.

    Nothing changes yet

  3. 03

    Step 3

    Access handover

    Administrator credentials, domains, licences and documentation secured under your ownership. Our tooling deployed alongside the incumbent.

    Your accounts, your data, at all times

  4. 04

    Step 4

    Stabilisation

    Backups verified, MFA and endpoint protection gaps closed, former staff and old provider access removed.

    Security improves before cut-over

  5. 05

    Step 5

    Migration

    Support moves to us on an agreed date. Staff get a new number to call and a short briefing. Anything intrusive happens out of hours.

    No downtime, no surprises

  6. 06

    After the switch

    Ongoing support

    Known backlog resolved, 30-day review held, and a roadmap agreed so nothing arrives as a surprise again.

    Reviews, reporting, a plan

Cyber security

Security that is built into support, not sold separately

Attacks on businesses your size are rarely sophisticated. They rely on a missing MFA prompt, an unpatched laptop, a convincing invoice email or a backup nobody tested. These are the six layers we run every day.
01 Identity02 Endpoints03 Email04 Microsoft 36505 Network06 RecoveryYour businessSIX LAYERS · RUN DAILYCONCEPTUAL VIEW
  1. 01

    Identity

    MFA on every account, conditional access, admin roles separated

  2. 02

    Endpoints

    EDR on every device, automatic patching, encryption

  3. 03

    Email

    Filtering, SPF, DKIM and DMARC, link protection, awareness training

  4. 04

    Microsoft 365 and cloud

    Secure configuration, sharing controls, audit logging, independent backup

  5. 05

    Network

    Business firewalls, segmented Wi-Fi, secure remote access

  6. 06

    Recovery

    Separated, retained, tested backups and a first-hour plan

Cyber security servicesBook an IT health check

Industries

Sectors where we already know the workflows

Every sector has software, deadlines and regulators that shape what good IT looks like. These are the ones we know best.
  1. 01Law FirmsSRA-aware support, case-management systems kept running and client money protected from email fraud
  2. 02AccountantsJanuary-ready IT for accountancy practices: HMRC access secured, IRIS, CCH, Sage and Xero kept running
  3. 03HealthcarePrivate clinics, dental practices, physios and care providers: patient records protected and CQC-ready
  4. 04Construction & Plant HireDepots, yards and sites on one secure network, proven over fifteen years with Mr Plant Hire
  5. 05Estate AgentsBranch networks that stay up, Reapit and Alto supported, AML records and client money protected
  6. 06Golf Clubs & LeisureMember Wi-Fi, pro-shop EPOS, tee booking and CCTV across listed clubhouses and open courses
  7. 07RecruitmentCRM and phones kept running, candidate data protected, and starters and leavers handled as a process
  8. 08CharitiesMicrosoft 365 nonprofit licensing, donor and beneficiary data protected, and clear answers for trustees
  9. 09Small & Growing BusinessesYour IT department for up to 250 staff: helpdesk, security, Microsoft 365 and growth without the hires

IT support cost calculator

Know roughly what it costs before you speak to anyone

Seven quick questions about people, devices, sites and security produce an indicative monthly range with the breakdown shown. No email required to see the number.

Calculate IT support cost

Example · 20 staff · 1 server · 1 site

£525 to £715

per month, indicative, excluding VAT

  • 20 desktops and laptops£350
  • 1 server£150
  • 2 firewall / router / switch£50
  • 1 network printer£10

Client reviews

What clients say about working with us

Reviews left on Google by the businesses we support. Several name the engineer who did the work, which is how we like it.
“Dig IT Solutions helped us reorganise our messy network cabinet. They rewired and renumbered all Ethernet ports, installed a secure switch, and set up a shared drive for staff use. Everything was completed efficiently and to a high standard. I'm very pleased with the outcome and wouldn't hesitate to recommend Dig IT Solutions to anyone needing reliable IT support.”
Osman IskelelilerRelocation HomesGoogle review
  • “Our client Frederick had ongoing issues with slow internet despite upgrading his package. We asked Vince to take a look, and he quickly diagnosed the problem. He replaced outdated Wi-Fi…”

    Janusz FiguraJIF ElectricalGoogle review

  • “Vince is the most dedicated IT professional I've ever had the pleasure of working with. His business has been running a long time so they really know what they're doing; they have systems…”

    Garry KousoulouGoogle review

  • “Vince provided a high-quality computer at a great price. His support has always been excellent: fast, affordable, and thoughtful. I'm grateful for his help and happy to recommend his…”

    Mike HackettPlumb Inn MerchantsGoogle review

Why Dig IT

What you actually get from a local IT partner

Most IT companies promise proactive support and peace of mind. These are the specific things that are different about working with us.
  1. 01

    Based in Hoddesdon, not a call centre

    Our engineers work from Datum House on Essex Way and drive to you. Most of Hertfordshire and west Essex is under 30 minutes away, and the business started in Enfield, so North London is familiar ground.

  2. 02

    You speak to engineers

    There is no account-manager layer between you and the person fixing the problem. Client reviews name the engineer who did the work, and we think that is how it should be.

  3. 03

    Clients who stay for a decade

    Mr Plant Hire has trusted us across multiple depots for over fifteen years. We keep clients by fixing causes rather than symptoms, not by making it hard to leave.

  4. 04

    Security is in the contract, not an upsell

    Endpoint detection and response, MFA, email filtering, patching and tested backups are part of managed support. It is the baseline every insurer and larger client now expects.

  5. 05

    The whole premises, one team

    Networks, Wi-Fi, cabling, phones and CCTV are installed and supported by the same people who run your helpdesk. No two suppliers blaming each other.

  6. 06

    Straight answers on cost

    Per-user or per-device monthly pricing, an online calculator, and projects quoted fixed-price after a survey. Nothing auto-renews without a conversation.

Where we work

On site across Hertfordshire, west Essex and London

Our office is at Datum House, Essex Way, Hoddesdon. Most clients are within a 30-minute drive; London is covered from the A10 and M25.

Insights

Guides written by engineers, not a content farm

All insights

FAQ

Questions we are asked

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
Where is Dig IT Solutions based and where do you cover?
Our office is at Datum House, Essex Way, Hoddesdon, Hertfordshire EN11 0DU. Engineers cover Hertfordshire, west Essex towns such as Harlow, Epping and Waltham Abbey, and North London and London, with remote support for anywhere in the UK. The business began in Enfield in 2001 and moved to Hoddesdon in 2017.
What size of business do you support?
Most of our clients have up to 250 staff, with some larger multi-site organisations. We support businesses with no internal IT as their complete IT department, and businesses with an internal IT lead on a co-managed basis.
How much does your managed IT support cost?
Managed IT support is priced per user or per device each month, depending on headcount, sites, servers and the security level required. Our online calculator gives an indicative monthly range in about two minutes, and a short discovery call turns that into a fixed written quote.
Can you take over from our existing IT provider?
Yes, and it is one of the most common ways clients come to us. We run a structured handover: gathering documentation and administrator credentials, deploying our tooling alongside the incumbent, checking backups and security, and briefing staff. Our switching guide explains each step and what to expect from your current provider.
Do you hold Cyber Essentials or Microsoft partner accreditations?
We build every client environment around the five Cyber Essentials controls and help clients achieve certification through an IASME-licensed body. For our own accreditations and vendor programme memberships, ask us directly and we will show you the current position rather than a badge.
Do you offer 24/7 support?
Automated monitoring runs 24 hours a day and raises alerts on failures, backups and security events. Staffed helpdesk hours and any out-of-hours arrangements are agreed in your contract. We do not advertise a 24/7 desk that is actually an answering service.

Next step

Talk to an engineer, not a sales script

Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.

Talk to an IT expert Plan my IT switch
020 8482 4020 01992 939 365 WhatsApp +44 7726 366420Mon–Fri 8:30am – 5:30pm
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