Terms & Conditions

1. Introduction

These terms govern the use of services provided by Dig IT Solutions, the trading name of Digit Computer Solutions Limited (“we”, “us”, “our”), including IT support, consultancy, software services and CCTV installation and monitoring. By engaging our services or using our website you (“the client”, “you”) agree to be bound by these terms. Where a signed service agreement or statement of work exists, its terms take precedence over these general terms.

2. Services we provide

• Managed IT support and consultancy
• Cloud solutions and infrastructure management
• Cyber security services
• Network design, installation and support
• CCTV system installation and support
• Hardware and software procurement

The scope of each service is defined in a service agreement or statement of work agreed by both parties. Estimates produced by the online cost calculator are indicative only and do not constitute an offer or a quotation.

3. Client responsibilities

• Provide accurate and complete information when requested
• Ensure necessary access to premises, systems and personnel
• Maintain proper licences for any third-party software
• Use services lawfully and not for any fraudulent or illegal activity
• Take reasonable steps to safeguard credentials and systems, including acting on security recommendations we make

4. CCTV installation and monitoring

Installations are carried out in accordance with UK law, including the Data Protection Act 2018 and ICO guidance. Clients are responsible for registering with the Information Commissioner’s Office where required and for their own signage and retention policy. Where cloud-based storage is provided, retention periods and access controls are agreed in writing. We do not actively monitor footage unless this is a specifically contracted service.

5. Fees and payment

Fees are set out in our proposal, service agreement or statement of work. Invoices are payable within 30 days of the invoice date unless otherwise agreed. Late payments may incur interest at 8% above the Bank of England base rate in line with the Late Payment of Commercial Debts (Interest) Act 1998. Services may be suspended or terminated for non-payment after written notice.

6. Service availability and support

We aim to provide a high level of availability and responsiveness, but no service can be guaranteed to be entirely free from interruption. Support hours, response and resolution targets and any out-of-hours arrangements are set out in your service agreement. Emergency support outside agreed hours may be subject to additional charges.

7. Intellectual property

Materials, scripts, configurations and documentation developed by us remain our intellectual property unless otherwise agreed in writing. Clients are granted a non-transferable, non-exclusive licence to use deliverables for their internal business purposes. Client data, accounts, domains and licences remain the property of the client at all times and will be handed over on termination.

8. Confidentiality

Both parties agree to keep sensitive or confidential information private and not to disclose it to third parties without written consent, except where required by law. This obligation continues after termination.

9. Limitation of liability

To the fullest extent permitted by law we shall not be liable for indirect, incidental or consequential damages including loss of profits, business interruption or loss of data, and our total liability in connection with any service shall not exceed the fees paid for that service in the preceding 12-month period. We are not liable for issues caused by third-party services or software outside our control. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Termination

Either party may terminate the agreement with 30 days’ written notice unless a different notice period is specified in the service agreement, or immediately if the other party breaches a material term and fails to remedy it within 14 days of notice. On termination the client must pay outstanding fees, and we will hand over documentation, administrator credentials and data in an orderly manner and remove our access.

11. Website use

By using our website you agree not to reproduce or exploit any part of it without written permission, introduce malicious code or attempt unauthorised access, or misuse forms or automated tools. We may update or remove content and restrict access at any time.

12. Privacy

Personal data is handled in accordance with our Privacy Policy.

13. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, utility or telecommunications failures and cyber attacks on third parties.

14. Changes to these terms

We may update these terms from time to time. The latest version is available on this page. Continued use of our services after a change constitutes acceptance.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.