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IT support for law firms

IT support for law firms

Keep fee-earners billing, matters confidential and client money out of a fraudster's account, with engineers in Hoddesdon who understand how a practice runs.

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Sector
Law Firms
Typical size
up to 250 staff
Coverage
Herts, Essex, London
Proof
Client reviews

In short

Dig IT Solutions provides managed IT support for law firms and solicitors across Hertfordshire, west Essex and London. We run the helpdesk, harden Microsoft 365 with MFA and conditional access, defend against the mailbox compromise behind conveyancing fraud, and keep case-management systems such as LEAP, Clio and Proclaim available. It suits practices of 5 to 60 fee-earners with no in-house IT team.

Who this is for: High-street and regional practices of roughly 5 to 60 fee-earners, from single-office conveyancing and private client firms to multi-department practices with two or three branches. We usually work with the managing partner, practice manager or COFA, alongside the office manager who became the IT contact by default.

Sector pressures

What keeps law firms up at night

  1. 01

    Client money and payment diversion fraud

    Completion funds are the most valuable target on your network. An attacker who gets into one mailbox can watch a conveyancing matter progress and then send altered bank details from a thread the client already trusts. The SRA publishes scam alerts about this pattern regularly. Email security, MFA and a verification habit for every change of bank details are the controls that stop it.

  2. 02

    SRA Standards and Regulations, Lexcel and CQS

    Regulators and quality schemes expect a firm to show its working: who can open which matters, how laptops are encrypted, how you would keep serving clients if the office was unavailable, and how a breach would be reported. Most practices have the intent but not the documentation, and it is the documentation an assessor asks for.

  3. 03

    Case-management systems that everyone depends on

    LEAP, Clio, Proclaim and Osprey are where the fee-earning happens, and each integrates deeply with Word and Outlook. A cloud-hosted system depends on stable internet and secure identities. An on-premises system depends on a server that is patched, backed up and replaced before it fails. An untested Office update can stall a whole department either way.

  4. 04

    Court deadlines and hearing days

    Bundles, CE-File submissions and remote hearings over CVP or Teams all have hard cut-offs. A laptop that dies at 8am on a hearing day is a professional conduct problem, not just an inconvenience. Practices need a helpdesk that picks up straight away, spare devices ready to go and a way to reach documents from anywhere.

  5. 05

    Confidentiality across hybrid working and personal devices

    Fee-earners draft at home, review at court and email from clients' offices. Matter files end up on personal laptops and instructions arrive over WhatsApp. Conditional access, device management and encryption keep privileged material where it belongs, and a same-day leaver process stops a departing solicitor taking the client list to a rival firm.

What we do

How we support you

  • 01

    A helpdesk fee-earners actually use

    Remote support via Splashtop for the Word crash before a hearing, and on-site engineers from Hoddesdon when a server or branch network needs hands. Practice managers get one number, one accountable team and a ticket history they can show at a Lexcel review.

  • 02

    Microsoft 365 hardened for a regulated practice

    MFA on every account, conditional access that blocks sign-ins from unmanaged devices, mailbox audit logging switched on, and SharePoint permissions built around departments and matters rather than one open shared drive. See our Microsoft 365 security work at security service.

  • 03

    Email security aimed at payment fraud

    Filtering against impersonation and lookalike domains, SPF, DKIM and DMARC configured so your own domain is harder to spoof, and external-sender warnings. We pair it with security awareness training so conveyancers verify bank details by phone on a known number, every time.

  • 04

    EDR on every fee-earner device

    Endpoint Detection and Response instead of legacy antivirus, so a ransomware attempt on a laptop is isolated before it reaches the matter files. Windows and application patching runs through our remote monitoring and management platform, with reports you can keep for your COLP.

  • 05

    Backups you can evidence

    Local and cloud backups of on-premises servers and case-management databases, plus Microsoft 365 backup for mailboxes, OneDrive and SharePoint. We test restores and keep the reports, because business continuity is something assessors ask you to prove rather than describe.

  • 06

    Joiner, mover and leaver control

    New-starter and leaver forms in our client portal set up accounts, licences, case-management logins and mailbox access before day one, and revoke them the day a fee-earner leaves. Departed mailboxes are retained so live matters carry on without a gap.

Software we work alongside

Systems we see every week

  • LEAP
  • Clio
  • Proclaim (Access Legal)
  • Osprey Approach
  • InfoTrack
  • Microsoft 365 including Word, Outlook and Teams
  • DocuSign
  • Xero or Sage for office accounts

Listed to show familiarity, not as vendor partnerships. We support the platform your software runs on and work with each vendor’s support team on your behalf.

Compliance and expectations

  • SRA Standards and Regulations

    The SRA expects firms to keep client affairs confidential and to run effective systems and controls, including for client money. In IT terms that means access control per matter, encrypted and managed devices, an audit trail of who did what, and a recovery plan you can describe accurately if something goes wrong.

    Solicitors Regulation Authority

  • UK GDPR and the ICO

    Client files contain identity documents, financial details and often health or family information. A reportable breach has to reach the ICO within 72 hours, so you need logging that tells you what was accessed and a provider who can help you establish the facts quickly.

    Information Commissioner's Office

  • Lexcel and the Conveyancing Quality Scheme

    Both Law Society schemes ask for documented information security and business continuity arrangements. We supply the evidence from our side: device inventories, patch status, backup and restore reports, and the joiner and leaver records that show access is controlled.

  • Cyber Essentials

    Lender panels, insurers and larger commercial clients increasingly ask whether a firm holds Cyber Essentials. Its five technical controls are the baseline we run for every practice, and we help you prepare the self-assessment when you decide to certify.

    NCSC Cyber Essentials

Switching to us

How the handover works

Switching a law firm starts with discovery: we map every system, matter store, integration and login, then document it properly, often for the first time. We run alongside your outgoing provider during handover so nothing drops, agree a change freeze around completions and hearing dates, and brief fee-earners and support staff in plain English on what changes and what does not. The full process, including what we need from your old provider, is at our switching IT provider guide.

Plan your IT switchOr start with an IT health check

FAQ

Law Firms: questions we are asked

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
What IT support do law firms need?
A law firm needs a helpdesk that answers quickly, secured Microsoft 365 with MFA, endpoint protection on every device, email security that catches impersonation, tested backups of matter files, and a documented joiner and leaver process. On top of that sits support for the case-management system, whether LEAP, Clio, Proclaim or an on-premises product, and the records an SRA, Lexcel or CQS assessor will ask to see.
How do we stop conveyancing payment fraud?
Most conveyancing fraud starts with a compromised mailbox, so the priority is stopping the compromise: MFA for every user, conditional access, email filtering for lookalike domains and DMARC on your own domain. Then a firm rule that bank details are verified by phone on a number you already hold, never from the email itself. Awareness training keeps the habit alive, and monitoring spots unusual sign-ins early.
Can you support LEAP, Clio or Proclaim?
Yes. We support the environment these systems run in and work with the vendor on the application itself. For cloud products such as LEAP and Clio that means secure identities, reliable connectivity, and Word and Outlook integrations that keep working after updates. For on-premises systems such as Proclaim it means a patched, monitored server, tested database backups and a plan for hosting or replacement.
Do we need Cyber Essentials to stay on lender panels?
Some lender panels, professional indemnity insurers and commercial clients now ask for it, and the trend is towards more asking rather than fewer. Cyber Essentials is a self-assessed certification against five technical controls set by the NCSC. We run those controls as standard, so preparing a practice for the assessment is usually a matter of tidying up exceptions and documenting what is already in place.
How much does IT support cost for a law firm?
Managed IT support is typically priced per user or per device per month, with the figure depending on how many fee-earners and staff you have, whether you run servers on-premises, and the level of security you need for client money and confidential matters. Our indicative per-device figures are on our pricing page, and you can build an estimate for your practice in a couple of minutes at the IT support cost calculator.
What happens to a solicitor's mailbox and files when they leave?
Access is revoked the same day through our leaver process, including case-management logins, remote access and any shared passwords. The mailbox is converted or retained so that live matters, court correspondence and client emails remain available to the supervising partner, and an auto-reply directs contacts to the right person. Files in OneDrive are moved into the matter store rather than deleted.

Insights

Guides for law firms

All insights

Next step

Talk to an engineer, not a sales script

Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.

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020 8482 4020 01992 939 365 WhatsApp +44 7726 366420Mon–Fri 8:30am – 5:30pm
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