Contact
Talk to an IT expert
Tell us what is not working, or what you are planning. You will hear back from an engineer during support hours, usually the same day.
Reach us directly
- 020 8482 4020
Support desk and new enquiries
- 01992 939 365
Hertfordshire local number
- +44 7726 366420
Message us on WhatsApp
- info@dig-itsolutions.co.uk
Monitored during support hours
Monday to Friday, 8:30am – 5:30pm
Out-of-hours arrangements are agreed per contract
- Datum House, First Floor, Essex Way, Hoddesdon, Hertfordshire EN11 0DUOpen in Google Maps
We read it
A director or engineer reads every enquiry, not a sales team.
An engineer calls
Usually the same working day, to ask the questions that matter.
A written scope
If it makes sense, a fixed monthly price with nothing hidden.
FAQ
Questions we are asked
Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
What happens after I send an enquiry?
An engineer or director reads it, not a sales team. You will get a reply during support hours, usually the same working day, to arrange a short call. On that call we ask about your setup and what you need, and tell you honestly whether we are a good fit.
Is there any obligation?
None. Many conversations end with advice and no contract, and that is fine. If we go on to quote, it is a written scope and monthly price with nothing hidden, and it does not auto-renew without a review.
Can I visit the office?
Yes, by appointment. We are on the first floor of Datum House on Essex Way, Hoddesdon, EN11 0DU, close to the A10. Let us know when you are coming and we will make sure the right engineer is in.
Do you support existing clients through this form?
Existing clients should raise support requests through the usual helpdesk channels for the fastest response, or call 020 8482 4020 or 01992 939 365. Remote support downloads and forms are on the client support page.