IT support in Essex for businesses

Essex is a big county, and we would rather be precise about which part of it we are close to. Our office is on Essex Way in Hoddesdon, less than two miles from the River Lea, which is the county boundary. Cross it and you are in Nazeing and Roydon, with Harlow about 20 minutes along the A414, Waltham Abbey about 20 minutes via the A10 and M25 or the B194 through Nazeing, and Epping 20 to 25 minutes round the M25. West Essex, broadly Harlow and Epping Forest district, is as close to us as most of Hertfordshire is, and it is where our on-site response is strongest. Dig IT has been in business since 2001, and the same engineers cover both sides of the boundary.

The work in west Essex comes in two kinds. The first is industrial. Harlow was built with its industry on the edges: Templefields and the Pinnacles carry engineering, food production, logistics and trade counters, while the Enterprise Zone, Kao Park and Harlow Science Park on London Road have added data centre, technology and life science firms and the specialist suppliers around them. Waltham Abbey's estates by junction 26 of the M25, and the Lea Valley glasshouse belt through Nazeing, are logistics, plant, vehicle and horticulture businesses with yards and warehouses. The second is professional: solicitors, accountants, estate agents, financial advisers and clinics on Epping High Street, Loughton High Road and in Chigwell, Buckhurst Hill and Ongar, most of them hybrid and run on Microsoft 365.

What an Essex business of up to 250 people usually wants from us is one accountable team. Managed IT support covers the helpdesk, monitoring, patching and Microsoft 365. Cyber security adds EDR on every device, email security, MFA and Cyber Essentials readiness, which firms that supply larger customers, from the Harlow technology cluster to the Stansted Airport corridor, are increasingly asked about. On the physical side we survey and install UniFi and Cisco Meraki Wi-Fi that works across racking and mezzanines, structured cabling, firewalls that separate office and warehouse networks, 8x8 phones and UniFi Protect cameras over yards. Backup, local and cloud with tested restores, covers the day a server dies. Many Essex firms also have a London office or a Hertfordshire site, and one team across every location is where we are strongest.

We are honest about the rest of the county. Loughton and Chigwell are about ten minutes beyond Epping. Bishop's Stortford, on the Hertfordshire side of the Stansted Airport corridor, is about 30 minutes via the A414 and M11. Brentwood, Chelmsford and the Romford and Ilford fringe are further, around 40 to 50 minutes or more depending on the M25 and the A414, and Colchester, Southend and the coast are further again. We support businesses there remote-first: most tickets are fixed through Splashtop while you are on the phone, monitoring and patching run in the background, and on-site work is booked as scheduled visits and full project days. If you are in Chelmsford and want an engineer in the building most weeks, a provider in the city is the better choice, and we will say so on the first call. If you have a head office in mid Essex and a depot in Harlow, Waltham Abbey or Enfield, we are worth a conversation.