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IT support Harlow · Essex

IT support in Harlow for businesses

Managed IT, cyber security, networks and CCTV for Harlow's industrial estates and Enterprise Zone, from 20 minutes along the A414.

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From our Hoddesdon office

Distance
7 miles
Drive time
about 20 minutes via the A414
Office
Datum House, First Floor, Essex Way, Hoddesdon, Hertfordshire EN11 0DU
CM17CM18CM19CM20

IT support in Harlow

Dig IT Solutions provides managed IT support, cyber security, Microsoft 365, networking, backup, VoIP and CCTV to businesses across Harlow, from the Templefields and Pinnacles industrial estates to the Enterprise Zone on London Road. Our office is seven miles west in Hoddesdon, about 20 minutes via the A414, so remote fixes start immediately and on-site visits typically happen the same day.

Local context

Supporting businesses in Harlow

Harlow was built as a new town with industry deliberately placed on its edges, and that layout still defines where the work is. Templefields, north of the town by Harlow Mill station, is the largest estate: engineering, food production, logistics, print and a broad mix of trade counters. The Pinnacles, to the west, is the other established industrial area, and Burnt Mill and River Way add more units by the Stort. Businesses here range from ten-person fabricators to national distribution operations, and many run production systems that cannot simply be rebooted at two in the afternoon.

The Harlow Enterprise Zone changed the town's profile. Kao Park on London Road, the former Nortel site, is now a data centre campus and business park, with Raytheon's UK technical centre, Arrow Electronics and Charles River Laboratories nearby, and Harlow Science Park at London Road North bringing life science and technology firms alongside Anglia Ruskin University's Harlow campus. The knock-on is a supply chain of specialist engineering, testing and consultancy businesses across Harlow that need Microsoft 365, EDR and properly segmented networks rather than a broadband router from the shop.

Connectivity varies more than people expect. The newer Enterprise Zone buildings are well served, but plenty of Templefields and Pinnacles units still sit on FTTC, and a leased line or a second resilient connection is worth costing for anyone whose warehouse or workshop stops when the internet does. Junction 7 of the M11, the new junction 7a and the A414 make Harlow easy to reach from Hoddesdon, Hertford and Bishop's Stortford, and many firms here have a second site in one of those towns or in Essex, so site-to-site VPNs and shared SharePoint are common projects.

We reach Harlow from Hoddesdon in about 20 minutes along the A414, which makes it one of the towns where on-site support is realistic rather than merely promised. Construction, plant hire and trade businesses are a natural fit for us: Mr Plant Hire, a multi-depot plant and tool hire firm, has been a client for more than 15 years and gives us a working template for depots with yards, teleworker gateways, branch Wi-Fi and cameras. Most support is remote through Splashtop, with engineers on site typically the same day for urgent faults.

Services

Services for Harlow businesses

Industries

Sectors we support around Harlow

  1. 01Construction & Plant HireDepots, yards and sites on one secure network, proven over fifteen years with Mr Plant Hire
  2. 02HealthcarePrivate clinics, dental practices, physios and care providers: patient records protected and CQC-ready
  3. 03Law FirmsSRA-aware support, case-management systems kept running and client money protected from email fraud
  4. 04Small & Growing BusinessesYour IT department for up to 250 staff: helpdesk, security, Microsoft 365 and growth without the hires
Mr Plant Hire lorry and access platforms in a depot yard
Construction & Plant Hire

Nearby proof

Mr Plant Hire: one IT partner across every depot for over 15 years

Mr Plant Hire is a plant and tool hire business established in 1981 and headquartered in Enfield, operating from multiple depots. Dig IT Solutions has provided its complete IT function for more than fifteen years, growing the network, security and cloud platform as the company expanded.

15+
years supported
Multi-depot
single managed network
M365
email, SharePoint and Teams
EDR
on every workstation
View the case study

Client reviews

What clients say about working with us

Reviews left on Google by the businesses we support. Several name the engineer who did the work, which is how we like it.
“Dig IT Solutions helped us reorganise our messy network cabinet. They rewired and renumbered all Ethernet ports, installed a secure switch, and set up a shared drive for staff use. Everything was completed efficiently and to a high standard. I'm very pleased with the outcome and wouldn't hesitate to recommend Dig IT Solutions to anyone needing reliable IT support.”
Osman IskelelilerRelocation HomesGoogle review
  • “Our client Frederick had ongoing issues with slow internet despite upgrading his package. We asked Vince to take a look, and he quickly diagnosed the problem. He replaced outdated Wi-Fi…”

    Janusz FiguraJIF ElectricalGoogle review

  • “Vince is the most dedicated IT professional I've ever had the pleasure of working with. His business has been running a long time so they really know what they're doing; they have systems…”

    Garry KousoulouGoogle review

  • “Vince provided a high-quality computer at a great price. His support has always been excellent: fast, affordable, and thoughtful. I'm grateful for his help and happy to recommend his…”

    Mike HackettPlumb Inn MerchantsGoogle review

FAQ

IT support in Harlow: your questions

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
How quickly can an engineer get to Harlow?
Harlow is about 20 minutes from our Hoddesdon office along the A414, with Templefields and the Enterprise Zone on the near side of town. Most issues are fixed remotely through Splashtop during the first call. When a visit is needed, for a failed server, a network fault or cabling, an engineer attends typically the same day. We quote real drive times rather than minute guarantees.
Do you cover Old Harlow, Church Langley, Roydon and Sawbridgeworth?
Yes. Old Harlow, Church Langley, Newhall, Potter Street, Roydon, Nazeing, Sawbridgeworth and the villages towards Epping and Bishop's Stortford are all within our normal coverage. Roydon and Nazeing are actually closer to Hoddesdon than Harlow town centre is, so businesses on that side of the district get some of our fastest on-site response.
How much does IT support cost in Harlow?
We charge a fixed monthly fee per device. Indicative figures, reviewed October 2026 and confirmed in a written quote, are £17.50 per computer or laptop, £16.50 per desk phone with the line included, £10 per network printer, £25 per router or firewall and £150 per server, each per month. A 25-person firm with a server and firewall is typically in the mid hundreds a month. The cost calculator on our site gives an instant estimate before we talk.
Can you support a warehouse or production unit on Templefields or the Pinnacles?
Yes. Industrial units are a large part of our work. That means Wi-Fi that reaches across racking and mezzanines, cabling to scanners, printers and machines, a firewall that separates office and production networks, cameras over the yard, and a backup plan that lets you keep despatching if a server dies. We also arrange resilient connectivity, such as a leased line with 4G or 5G failover, where downtime costs real money.
Can you support our other office in London?
Yes. Many Harlow firms have a London office or a depot elsewhere in Essex, and we support all sites from one helpdesk with the same monitoring, patching and security tools. Sites are linked by site-to-site VPN or a shared Microsoft 365 tenant so files, phones and policies are consistent. London on-site visits are planned in, with urgent attendance when it matters.
Do you install Wi-Fi and CCTV in Harlow?
Yes. We install UniFi and Cisco Meraki networks with structured cabling, including fibre between buildings on the same estate, and UniFi Protect cameras that record locally and are viewable from a phone. Because we do both the network and the cameras, the yard CCTV and the warehouse Wi-Fi share one properly designed backbone rather than two contractors' overlapping kit.

Next step

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Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.

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020 8482 4020 01992 939 365 WhatsApp +44 7726 366420Mon–Fri 8:30am – 5:30pm
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