IT support for small & growing businesses
IT support for small and growing businesses
An IT department for firms of up to 250 people: real engineers who answer, security that satisfies your insurer, and costs that move with headcount.
- Sector
- Small & Growing Businesses
- Typical size
- up to 250 staff
- Coverage
- Herts, Essex, London
- Proof
- Client reviews
In short
Dig IT Solutions is the outsourced IT department for small and growing businesses across Hertfordshire, west Essex and London. For firms of up to 250 staff with no internal IT, we provide a helpdesk, on-site engineers, Microsoft 365 with MFA, endpoint protection, tested backups, networks and phones for a predictable monthly fee. It suits startups scaling up, local firms and SMEs opening a second office.
Who this is for: Owner-managed and investor-backed businesses of up to 250 staff with no IT team of their own: professional services, wholesale and distribution, creative and marketing agencies, engineering and consultancy firms, and startups moving out of a shared workspace into their first real premises. Our contact is the managing director, finance director, operations manager or the office manager who handles IT by default.
Sector pressures
What keeps small & growing businesses up at night
Growing from 10 to 50 staff breaks the informal set-up
The arrangement that worked at ten people, a friend who does IT and laptops bought as needed, stops working somewhere around twenty. Passwords are shared, nobody knows who has admin rights, and the only documentation is in one person's head. Growth exposes all of it, usually on the week a key person is away.
Microsoft 365 sprawl
Licences paid for and unused, half the company as global admins, MFA switched on for some and not others, files scattered between OneDrive, Teams and an old shared drive, and mailboxes for people who left in 2023. Most growing firms are paying for Microsoft 365 without getting the security it already includes.
Cyber insurance questionnaires and customer due diligence
Insurers now ask whether you have MFA, EDR and offline backups before quoting, and larger customers send supplier security questionnaires that expect Cyber Essentials. Recent GOV.UK Cyber Security Breaches Surveys have found that around half of UK businesses reported a breach or attack in the previous twelve months, so the questions are not going away.
New starters who need to work on day one
A new hire arriving to no laptop, no email and no idea how to get on the Wi-Fi costs a week of productivity and a poor first impression. Leavers are the mirror image: accounts still active months later, with access to customer data and finance systems. Both need a process rather than a reminder on someone's to-do list.
Moving office or opening a second site
The first proper office, or the second site, brings internet lead times of weeks, cabling that has to go in before the desks, Wi-Fi that must cover the whole floor, and phones that need to move to VoIP before the PSTN switch-off in January 2027. Left to the last fortnight, these become the reason the move slips.
What we do
How we support you
A helpdesk and engineers who answer
Remote support via Splashtop for everyday faults and on-site engineers from Hoddesdon for anything that needs hands, across Hertfordshire, west Essex and London. Staff get a number and a portal, and the MD gets one accountable team. See managed it support service.
Microsoft 365 tidied, secured and right-sized
A licence review that stops paying for empty seats, MFA and conditional access for every user, admin rights cut back to the people who need them, and a sensible SharePoint and Teams structure that replaces the old shared drive.
Security your insurer will recognise
Endpoint Detection and Response on every device, email security with DMARC, patching through our remote monitoring and management platform, and security awareness training, which together answer most of a cyber insurance questionnaire and prepare you for Cyber Essentials.
Backups that have actually been restored
Microsoft 365 backup for mailboxes, OneDrive and SharePoint, local backup to a Synology appliance for any on-site server or NAS, and cloud copies off-site, with test restores reported so you know recovery works before you need it.
Networks, Wi-Fi, cabling, phones and CCTV for the new office
UniFi or Cisco Meraki networking, structured cabling installed before the desks arrive, Wi-Fi that covers every corner, 8x8 VoIP and UniFi Protect CCTV, delivered as one project. Our Google review from Garry Kousoulou describes exactly this kind of whole-office job.
Starters, leavers, hardware and a roadmap
New-starter and leaver forms through the client portal, HP and Dell laptops procured, imaged and delivered ready to work, and an annual IT roadmap and budget from our consultancy team so growth is planned rather than reacted to.
Software we work alongside
Systems we see every week
- Microsoft 365 including Teams, SharePoint and Exchange Online
- Xero, QuickBooks Online and Sage
- HubSpot and Pipedrive
- Adobe Creative Cloud
- Asana, Monday.com and Trello
- BrightPay and Sage Payroll
- Shopify and WooCommerce
Listed to show familiarity, not as vendor partnerships. We support the platform your software runs on and work with each vendor’s support team on your behalf.
Compliance and expectations
Cyber Essentials
The NCSC's baseline certification against five controls: firewalls, secure configuration, access control, malware protection and patching. It is the most common requirement in supplier questionnaires and some public-sector contracts, and the controls are the same ones we deploy as standard.
NCSC Cyber EssentialsUK GDPR and the ICO
Every business holds staff and customer personal data and must protect it proportionately, know where it lives, and be able to report a breach within 72 hours. Managed devices, MFA, backups and a leaver process are the practical controls the ICO expects a small business to have.
Information Commissioner's OfficeNCSC Small Business Guide
The NCSC publishes plain-English guidance for small businesses covering backups, malware, devices, passwords and phishing. Our standard build for a growing firm follows it, which makes conversations with insurers and customers considerably easier.
National Cyber Security Centre
What clients say about working with us
“Vince is the most dedicated IT professional I've ever had the pleasure of working with. His business has been running a long time so they really know what they're doing; they have systems and procedures in place and he stays ahead of the game when it comes to the latest technology. From fixing a broken computer screen to completely networking my offices. Highly recommend him. If there was a six out of five I would give it.”
Switching to us
How the handover works
Switching a growing business usually means untangling an informal set-up as much as replacing a provider. We start with an IT health check to record every device, account, licence, subscription and login, then document it so it no longer lives in one person's head. If there is an outgoing provider we run in parallel through handover, migrate outside your busiest days, and give staff a short, plain briefing on what changes. The step-by-step process and a checklist are at our switching IT provider guide.
FAQ
Small & Growing Businesses: questions we are asked
Does a business with 10 staff need IT support?
What does outsourced IT support include for a small business?
How much does IT support cost for a small business?
Do we need to back up Microsoft 365?
Can you help us pass a cyber insurance questionnaire or get Cyber Essentials?
We are moving into a new office. Can you handle the IT?
Insights
Guides for small & growing businesses
Managed IT Support
Does my business need IT support? A straight answer for UK firms of 3 to 100 people
Does your business need IT support, or can you manage without it? A ten-minute test by headcount, systems and data, the myths that delay it, and the triggers.
Managed IT Support
In-house vs outsourced IT support: which is right for a UK business of up to 250 people?
In-house IT versus outsourced managed support for UK SMEs: a salary-versus-MSP cost table, the co-managed middle ground and the signs it is time to outsource.
Managed IT Support
How much does IT support cost in the UK? (2026 guide to per-user pricing)
What IT support costs in the UK in 2026: per-user, per-device, block-hour and break-fix pricing, what moves the price, a 25-person example and what to ask.
Next step
Talk to an engineer, not a sales script
Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.