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IT support Stevenage · Hertfordshire

IT support in Stevenage for businesses

Managed IT and cyber security for the engineering, life science and trade businesses around Gunnels Wood Road, Pin Green and Hitchin.

From our Hoddesdon office

Distance
17 miles
Drive time
about 35 minutes via the A414 and A602
Office
Datum House, First Floor, Essex Way, Hoddesdon, Hertfordshire EN11 0DU
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IT support in Stevenage

Dig IT Solutions provides managed IT support, cyber security, Microsoft 365, networking and backup to businesses in Stevenage, Hitchin and Letchworth. Our office is about 17 miles away in Hoddesdon, roughly 35 minutes via the A414 and A602, so day-to-day support is remote and immediate, with engineers on site typically the same day for urgent hardware and network work.

Local context

Supporting businesses in Stevenage

Stevenage's economy is anchored on Gunnels Wood Road, the largest industrial area in Hertfordshire, which runs between the East Coast Main Line and the A1(M). MBDA builds missiles there, Airbus Defence and Space builds satellites, and GSK runs one of its two global research hubs, with the Stevenage Bioscience Catalyst campus next door hosting dozens of cell and gene therapy companies. Around those anchors sit hundreds of precision engineering, electronics, testing and specialist contracting firms, most of them up to 250 people, and many with supplier security questionnaires landing in the inbox every quarter.

That supply chain is where we fit. A 25-person machining firm supplying aerospace, or a laboratory services company on the Catalyst campus, is asked about Cyber Essentials, endpoint protection, MFA and backup by customers far larger than itself. We help those firms answer honestly: EDR on every device, Microsoft 365 configured with conditional access, backups that are tested, and an IT set-up that is documented rather than held in one person's head. Pin Green, to the east, and the units off Wedgwood Way and Fairlands Way add trade, logistics and light industrial businesses with the same needs at a smaller scale.

The town centre regeneration around the station, the new bus interchange and the Leisure Park has brought newer office space, but many of the 1960s blocks and older industrial sheds have poor internal Wi-Fi and cabling that predates anything gigabit. Hitchin, Letchworth Garden City and Knebworth, all within ten minutes, have their own small-firm economies: solicitors, accountants, agencies and creative businesses in Hitchin's old town, and the Letchworth industrial estates along Works Road. We cover all of them from the same team.

We will be straight about geography: Stevenage is about 35 minutes from Hoddesdon on the A414 and A602, so we are not the nearest MSP, and we do not pretend otherwise. What we offer is a remote-first service with engineers who answer, fast fixes through Splashtop and RMM, and scheduled on-site days for the physical work, typically the same day for an urgent failure. For businesses that also have a site in east Hertfordshire, Harlow or London, being one team across every location is the reason to choose us.

Client reviews

What clients say about working with us

Reviews left on Google by the businesses we support. Several name the engineer who did the work, which is how we like it.
“Dig IT Solutions helped us reorganise our messy network cabinet. They rewired and renumbered all Ethernet ports, installed a secure switch, and set up a shared drive for staff use. Everything was completed efficiently and to a high standard. I'm very pleased with the outcome and wouldn't hesitate to recommend Dig IT Solutions to anyone needing reliable IT support.”
Osman IskelelilerRelocation HomesGoogle review
  • “Our client Frederick had ongoing issues with slow internet despite upgrading his package. We asked Vince to take a look, and he quickly diagnosed the problem. He replaced outdated Wi-Fi…”

    Janusz FiguraJIF ElectricalGoogle review

  • “Vince is the most dedicated IT professional I've ever had the pleasure of working with. His business has been running a long time so they really know what they're doing; they have systems…”

    Garry KousoulouGoogle review

  • “Vince provided a high-quality computer at a great price. His support has always been excellent: fast, affordable, and thoughtful. I'm grateful for his help and happy to recommend his…”

    Mike HackettPlumb Inn MerchantsGoogle review

FAQ

IT support in Stevenage: your questions

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
How quickly can an engineer get to Stevenage?
Stevenage is about 35 minutes from our Hoddesdon office along the A414 and A602, and we would rather tell you that than pretend we are around the corner. The great majority of tickets are resolved remotely through Splashtop within the first call. For hardware failures and network faults an engineer attends typically the same day, and project work is booked as full days so the travel is spent once.
Do you cover Hitchin, Letchworth Garden City, Knebworth and Baldock?
Yes. Hitchin, Letchworth Garden City, Knebworth, Baldock and the villages between them are covered by the same team, and Knebworth is on our route in. Hitchin's old town offices and Letchworth's Works Road estates are typical of the firms we support: 10 to 60 people, Microsoft 365, a mix of laptops and a few desktops, and a growing list of customer security requirements.
How much does IT support cost in Stevenage?
We charge a fixed monthly fee per device, with no distance surcharge. Indicative figures, reviewed October 2026 and confirmed in a written quote, are £17.50 per computer or laptop, £16.50 per desk phone with the line included, £10 per network printer, £25 per router or firewall and £150 per server, each per month. A 30-person engineering firm with a server and firewall is typically in the mid hundreds a month. The calculator on our site gives an instant estimate.
Our aerospace and pharma customers send security questionnaires. Can you help us pass them?
Yes. Supplier questionnaires from firms on Gunnels Wood Road usually ask about MFA, endpoint detection and response, patching cadence, backup and restore testing, access control, email security and staff awareness training. We put those controls in place and document them so your answers are true. If Cyber Essentials is required we get you ready for the assessment, though we are not the certifying body and do not claim otherwise.
Can you support our other office in London or Harlow?
Yes. A Stevenage firm with a second site in Hertford, Harlow, Enfield or central London gets one helpdesk, one contract and the same monitoring, patching and security tools everywhere. We link sites with a site-to-site VPN or a single Microsoft 365 tenant, and because our office is in the east of the county, the second site is often closer to us than the first.
Do you install Wi-Fi and CCTV in Stevenage?
Yes. We design and install UniFi and Cisco Meraki networks with structured cabling, which is what older Gunnels Wood Road and Pin Green units need for reliable coverage across workshops and offices, and we fit UniFi Protect cameras with local recording and phone access. Installations are booked as planned project days, surveyed first, and combined with any other on-site work to make the distance count.

Next step

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Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.

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