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Managed IT Support

IT procurement without the guesswork

IT procurement through your support provider: HP and Dell laptops, servers, UniFi and Meraki networking and Microsoft licensing, built to your standard.

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In short

IT procurement through Dig IT Solutions means hardware and licences are specified, sourced, built and supported by the same team. We supply HP and Dell laptops and desktops, servers, UniFi and Cisco Meraki networking equipment and Microsoft 365 licensing, configured to your standard build and recorded in an asset register so replacement is planned rather than reactive.

When you need this

Signs this is the right conversation

  • We buy laptops from whoever is cheapest that week and every one is set up differently.
  • The IT provider blames the hardware supplier and the supplier blames the IT provider.
  • Machines fail out of warranty and we have no idea what's due for replacement.
  • Licences are a mess: we're paying for some we don't use and missing ones we need.
  • We need kit for six starters next month and don't know where to start.

Scope

What we deliver

  • 01

    Specification and quotes

    We recommend a small range of business-grade models for each role, with quotes that show model, spec, warranty and price so you can compare like for like.

  • 02

    Standard builds

    Every device is imaged with your applications, security tools, management agent, encryption and settings, so users get a consistent setup and support is simpler.

  • 03

    Networking and infrastructure

    UniFi and Cisco Meraki switches, access points, gateways and cameras, plus servers, Synology NAS units, firewalls and UPS, specified for your site.

  • 04

    Licensing

    Microsoft 365, Exclaimer signatures, backup, security and line-of-business licences managed in one place, reviewed at renewals.

  • 05

    Warranty and returns handled

    Faulty hardware is dealt with through the manufacturer's business warranty by us, so you're not on hold to a vendor.

  • 06

    Lifecycle planning

    Asset register with purchase date, warranty end and condition, feeding a replacement schedule you can budget for each year.

Outcomes

What you get out of it

  • One accountable supplier for hardware, setup and support.
  • Predictable replacement cycles instead of emergency purchases.
  • Consistent devices that are quicker to support and secure.
  • Licence spend that matches what is actually in use.

FAQ

Questions we are asked

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
Which hardware brands do you supply?
HP and Dell for laptops, desktops and servers, chosen because their business ranges have reliable warranties and consistent parts. For networking we use Ubiquiti UniFi and Cisco Meraki, and Synology for on-site backup and storage. We are not tied to a single vendor and will supply other brands where there is a good reason, but standardising keeps support simple.
Is it cheaper to buy IT equipment ourselves?
Sometimes the sticker price on a retail site is lower, but that usually buys a consumer model with a home warranty, no management and no setup. Business-grade hardware bought through us arrives built to your standard, under a business warranty we manage, and recorded in your asset register. When you add the time saved on setup and support, the total cost is generally lower.
How often should business laptops be replaced?
Most businesses work to a four to five year cycle for laptops and desktops, and five to seven for servers, though this depends on workload and warranty. The important thing is to plan it: knowing that twelve devices reach end of life next year lets you budget rather than react. Our asset register and monitoring data flag ageing and failing devices in advance.
Can you manage our Microsoft 365 licences?
Yes. We supply and administer Microsoft 365 licences, add and remove them as people join and leave, and review the mix at renewal so you're on the right plans. Licences are billed monthly alongside support where possible, so headcount changes are reflected quickly. We also manage licences for Exclaimer, backup and security tools we deploy.
Do you offer discounts on hardware?
We pass on trade pricing from our distributors and quote each job on its merits, but we don't advertise blanket discounts. What you get is business-grade equipment at a fair price, built and supported by the team who will look after it. If budget is tight we'll suggest where to spend and where to save rather than simply pushing the cheapest option.

Insights

Further reading

All insights

Next step

Talk to an engineer, not a sales script

Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.

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020 8482 4020 01992 939 365 WhatsApp +44 7726 366420Mon–Fri 8:30am – 5:30pm
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