Insights
Managed IT Support
Choosing, costing and getting value from IT support.
Managed IT Support
Windows 10 is out of support: what businesses still on Windows 10 must do
Windows 10 support ended 14 October 2025. What UK businesses must do: Extended Security Updates, Windows 11 hardware requirements, Cyber Essentials and refresh.
Managed IT Support
What is an IT support SLA, and what response times are reasonable?
IT support SLAs explained: response versus resolution, P1 to P4 priority examples, business hours versus 24/7, what to check in the contract and the red flags.
Managed IT Support
What is an MSP (managed service provider)? MSP vs IT support company
What an MSP is, how a managed service provider differs from an IT support company, what an MSP does day to day, how MSPs charge and how to tell if you have one.
Managed IT Support
How much does IT support cost in the UK? (2026 guide to per-user pricing)
What IT support costs in the UK in 2026: per-user, per-device, block-hour and break-fix pricing, what moves the price, a 25-person example and what to ask.
Managed IT Support
What is shadow IT? Why staff build their own systems and how to find them
Shadow IT explained for UK businesses: why staff build workarounds outside approved systems, the security and data risks, and how to discover and manage it.
Managed IT Support
Why business owners shouldn't be managing IT, and the tasks that should never sit with non-IT staff
Why the owner or office manager should not be the IT department: the cost in time and risk, the tasks that need a specialist, and how to delegate safely.
Managed IT Support
Why growing businesses need structure, not just more software
Why adding tools makes a growing business feel more disorganised: software sprawl, missing ownership and inconsistent data, and how to regain control.
Managed IT Support
Why IT planning matters: what happens when technology decisions are made one at a time
How ad hoc technology decisions produce fragmented systems, hidden costs and security gaps, and what a practical IT plan for a small business contains.
Managed IT Support
The cost of unresolved IT issues: a UK downtime model per employee, per hour
Why small IT problems become expensive: a UK downtime cost model per employee per hour, where cost hides in productivity, security and emergencies, and the fix.
Managed IT Support
Break-fix vs managed IT support: why businesses switch, with a side-by-side cost example
Break-fix IT versus managed IT support compared for UK SMEs: how each is billed, where the hidden costs sit, a worked 20-person cost example and when to switch.
Managed IT Support
Managed IT support in London: what businesses in the capital need
What London businesses should expect from managed IT support: older buildings, connectivity failover, hybrid staff, on-site response and honest coverage.
Managed IT Support
Signs your IT is holding your business back (and what each one usually means)
Ten warning signs that IT is slowing a UK business down, from staff workarounds and busy-period slowdowns to one person holding the knowledge.
Managed IT Support
How many computers before you need IT support? The five-device threshold and an employee-count guide
How many computers or employees justify IT support for a small business: why five devices is the usual tipping point, what changes at 10, 20 and 30 staff.
Managed IT Support
Signs of bad IT support: 15 red flags, the response-time benchmarks that expose them, and what to do
The signs of bad IT support: slow response, recurring faults, no patching reports, no documentation, hidden fees. With SLA benchmarks and what to do about it.
Managed IT Support
What does an IT support company actually do for a business? A typical week, explained
What an IT support company does day to day for a UK business: helpdesk, monitoring, patching, security, Microsoft 365, backup and networks, as a typical week.
Managed IT Support
The benefits of a single IT provider: why one accountable team beats four vendors
Why consolidating IT support, security, Microsoft 365, networks, backup, phones and CCTV with one provider cuts cost and blame-shifting, with a real example.
Managed IT Support
In-house vs outsourced IT support: which is right for a UK business of up to 250 people?
In-house IT versus outsourced managed support for UK SMEs: a salary-versus-MSP cost table, the co-managed middle ground and the signs it is time to outsource.
Managed IT Support
Does my business need IT support? A straight answer for UK firms of 3 to 100 people
Does your business need IT support, or can you manage without it? A ten-minute test by headcount, systems and data, the myths that delay it, and the triggers.
Managed IT Support
How to switch IT support provider: signs it's time, notice periods and a step-by-step handover
How to switch IT support provider without disruption: the signs it is time, what your notice period allows, what to ask the old provider for, and the handover.
Managed IT Support
The most common IT problems small businesses face, and how to prevent each one
The IT problems UK small businesses hit most often: weak security, untested backups, ageing hardware, patchy Wi-Fi, one-person dependency and more, with fixes.
Managed IT Support
What is managed IT support? What's included, what's excluded and what it costs
Managed IT support explained for UK businesses: what a monthly contract covers, what is usually excluded, how SLAs and pricing work and when it beats break-fix.
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