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Cyber Security

Managed endpoint security (EDR)

Managed endpoint detection and response (EDR) for laptops, desktops and servers: behaviour-based detection, automatic isolation and engineer investigation.

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In short

Managed endpoint security using EDR (endpoint detection and response) watches the behaviour of every laptop, desktop and server, stops suspicious activity, isolates an infected device from the network and gives engineers the detail to investigate. It goes well beyond signature-based antivirus. Dig IT Solutions deploys and manages EDR for clients including Mr Plant Hire across its multiple depots.

When you need this

Signs this is the right conversation

  • We have antivirus but we're told that's not enough any more.
  • If one laptop gets ransomware, we've no way to stop it spreading.
  • Staff work from home and coffee shops on devices we can't see.
  • We wouldn't know an attack had started until something stopped working.
  • Our insurer now asks specifically whether we have EDR.

Scope

What we deliver

  • 01

    EDR deployment on every device

    Agents rolled out to all Windows and macOS endpoints and servers through our management platform, with coverage reported so no device is missed.

  • 02

    Behaviour-based detection

    Rather than matching known malware signatures alone, EDR flags suspicious actions: mass file encryption, credential dumping, unusual scripts, tampering with backups.

  • 03

    Automatic isolation

    A device showing signs of compromise is cut off from the network and internet while retaining a connection to the security console, so it can't spread the problem.

  • 04

    Engineer investigation

    Alerts are reviewed by our engineers, who establish what happened, remove the threat and confirm whether anything else was touched.

  • 05

    Policy and hardening

    Application controls, USB restrictions, script blocking and ransomware rollback features configured to suit how your business works.

  • 06

    Reporting

    Monthly summary of detections, blocked threats, device coverage and recommended changes.

Outcomes

What you get out of it

  • An infected device becomes an isolated device, not an outage.
  • Visibility of every endpoint, wherever it is working from.
  • Faster, evidence-based response instead of guesswork.
  • Meets the endpoint protection expectations of insurers and Cyber Essentials.

FAQ

Questions we are asked

Straight answers. If yours is not here, call 020 8482 4020 or 01992 939 365 and ask an engineer.
What is the difference between EDR and antivirus?
Traditional antivirus scans files and blocks those matching known malware signatures. EDR records and analyses behaviour on the device, so it can catch attacks that use legitimate tools, new malware with no signature, or a user's own stolen credentials. It also lets engineers see the sequence of events, isolate the device and roll back changes. Most modern products combine both, but the detection and response capability is what matters.
Is EDR necessary for a small business?
For most businesses with sensitive data, remote workers or cyber insurance, yes. Attackers don't limit themselves to large firms, and a single compromised laptop is often how ransomware starts. EDR is now one of the most common requirements on cyber insurance questionnaires. The cost per device is modest relative to the disruption of an incident, and it is usually bundled with managed support.
What happens when EDR detects something?
The agent blocks the action and, depending on severity, isolates the device from the network automatically. An alert reaches our engineers with the full chain of events. We investigate, remove the threat, check for lateral movement to other devices or accounts, restore anything affected and then release the device. You get a plain-English summary of what happened and any follow-up actions.
Which EDR product do you use?
We deploy a leading commercial EDR platform that we've standardised on across managed clients, chosen for detection quality, isolation and rollback features and fit with the Microsoft 365 environments most of our clients run. We're happy to name and demonstrate it in a conversation, and we can work with a product you already licence if it is fit for purpose.
Does EDR replace Microsoft Defender?
Not necessarily. Microsoft Defender for Business, included in Microsoft 365 Business Premium, provides EDR features and can be the right choice for some organisations. Others benefit from a dedicated platform managed by us, particularly where there are servers, mixed operating systems or specific insurer requirements. We'll assess what you already pay for before recommending anything additional.

Insights

Further reading

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Next step

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Tell us what is not working, or what you are planning, and we will give you a straight view on what it would take to fix.

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