Privacy Policy

Last Updated: 23/03/2025
Company Name: DIGIT COMPUTER SOLUTIONS LIMITED

Company Number: 09103326
Registered Office: Datum House First Floor, Essex Way, Hoddesdon, Hertfordshire, England, EN11 0DU‍

‍Contact Email: info@dig-itsolutions.co.uk

1. Introduction

Dig IT Solutions ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data, both through our website and as part of the services we provide—including IT support and CCTV system installation and monitoring.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1. Information You Provide Directly

• Name, company name, job title
• Email address, phone number
• Business address
• Information submitted via contact forms, emails, or phone calls
• Payment details (where applicable)

2.2. Information We Collect Automatically (Website)

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Cookies (see Section 7)

2.3. Information Related to Services

• Network configurations and credentials (for IT service delivery)
• Security logs and diagnostics
• CCTV footage recorded via systems we install or manage (see Section 6)

3. How We Use Your Information

We use your data to:

• Deliver IT support, consultancy, and CCTV services
• Respond to enquiries and provide quotes
• Maintain and improve our services
• Send administrative or service-related communications
• Comply with legal or regulatory obligations
• Detect and prevent fraud or misuse

4. Lawful Bases for Processing

We only process personal data where we have a lawful basis to do so. These include:

• Contractual necessity: To deliver services you've requested
• Legal obligation: To comply with regulatory requirements
• Legitimate interest: To operate our business effectively and securely
• Consent: Where you have explicitly agreed (e.g., for marketing emails)

5. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

• Trusted third-party service providers (e.g., cloud hosting, email systems)
• Law enforcement or regulatory bodies if legally required
• Subcontractors involved in service delivery (under confidentiality agreements)

6. CCTV-Specific Data

For clients using our CCTV systems, we may:

• Install and configure CCTV equipment on your premises
• Access and store footage for maintenance or monitoring purposes (with consent)
• Provide secure cloud storage options for recorded footage
• Ensure compliance with UK data protection and surveillance laws

We do not access or retain footage without prior agreement unless required by law. Clients are responsible for their own data if they host footage on internal servers.

7. Cookies and Website Tracking

Our website uses cookies to improve user experience and analyze performance. Cookies are small files stored on your device that help us understand how visitors interact with the site.

You can manage cookie preferences in your browser settings.

8. Data Retention

We retain your personal data only as long as necessary:

• Contact and service data: Up to 7 years for legal/accounting purposes
• CCTV footage (cloud-hosted): Retention periods defined in service agreements
• Website data: Typically anonymised or deleted within 12 months

9. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. These include encryption, secure access controls, and regular audits.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (the "right to be forgotten")
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us at [Insert Email Address].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before submitting data.

12. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on our website. We encourage you to review it periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Dig IT Solutions
Email: info@dig-itsolutions.co.uk
Phone: 0208 482 4020
Address: Datum House First Floor, Essex Way, Hoddesdon, Hertfordshire, England, EN11 0DU